Selling items
Describe the item accurately, including condition. Keep photos of the item, proof of postage, tracking and delivery confirmation, and your messages with the buyer.
For sellers
Get paid clearly when the deal starts in a DM.
Agreed on a price through WhatsApp or Instagram? Send your customer a Paxtra payment link with the order details. They review it before paying, without creating an account. You track the deal through to payout.
Request sent · C$400.00Buyer is reviewing the details
Seller workflow
From chat to request
Share a Paxtra payment link in the conversation where you already agreed the deal.
- 01
Create a transaction. Describe exactly what you're selling, the price and the agreed terms.
- 02
Send it in the chat. Share the payment link where you and your buyer already talk.
- 03
Follow the request. See when the buyer pays, when you've delivered, and when payout is due.
- 04
Keep clear records. Everything agreed and delivered sits in one place.
Illustration: a direct-message conversation where a buyer and the sample seller Riley agree on a vintage denim jacket for C$400.00, followed by a Paxtra payment request showing the item, amount, stages and a review button.
Seller journey
Three steps from request to payout
Send the request, complete the order, then receive your payout on the applicable schedule.
- 01
Send a Payment Request
Agree on the details and share a Paxtra payment link with your customer.
- 02
Complete the Order
Once payment is confirmed, deliver the product or service as agreed.
- 03
Receive Your Payout
After the transaction is completed, your payout is processed according to the applicable schedule.
Items or services: keep good records
Selling services
Set out the scope, deliverables, deadlines and completion expectations. Keep evidence of the work done, your messages, and anything showing the buyer accepted the work.
Good records help establish the facts if a disagreement happens. They don't guarantee an outcome.
Our fee comes out of your proceeds
Buyers pay no Paxtra fee. For the proposed pilot, the seller fee is 5.5% of the transaction amount, with a C$3.00 minimum, deducted from proceeds. The full schedule is the Fee Schedule.
Verifying so you can get paid
Before you receive payouts you may need to verify your identity or business. Where possible, Stripe collects sensitive verification details directly, and Paxtra avoids storing identity documents.
Release and payout
When the buyer confirms, the release process starts. After release, you receive your payout through the available option. Standard payout can take several business days, depending on banks and payment providers. Instant Payout is planned and is not available yet.
What if the buyer doesn't confirm? Confirmation is the normal route to release, not the only one. If a buyer doesn't respond after you've delivered, or raises an issue, a resolution process applies.
Helping your buyers trust the process
When a buyer gets a Pay with Paxtra request, they can review the details and read how Paxtra works on our Pay with Paxtra page. Point them to it if they're new.
Share the Pay with Paxtra page
Pay with Paxtra does not mean Paxtra endorses or guarantees any seller.
Seller FAQs
How much do sellers pay?
For the pilot, the seller fee is 5.5% of the transaction amount, with a C$3.00 minimum, deducted from proceeds. Buyers pay no Paxtra platform fee. Pilot transactions are C$10 to C$500.
Who processes payments?
Payments are processed through Stripe.
When does the seller get paid?
After the buyer confirms and the release process runs, the seller is paid out through the available option.
What is standard payout?
Funds arrive in the seller's bank account, which may take several business days depending on banks and payment providers.
What is Instant Payout?
A faster payout that is planned and not available yet. The published rate is 1.5% of the eligible payout, minimum C$1.00, in addition to the transaction fee.
Are there currency-conversion charges?
They may apply for cross-border payments.
Why do sellers need verification?
To receive payouts, sellers may need to verify their identity or business.
What happens if verification is incomplete?
Payouts may be delayed until verification is complete. The exact rule will be published once it is confirmed.